Terms & Conditions
Terms and Conditions
The following Terms and Conditions of Sale applies to all items and games we sell, and the Purchaser (Buyer) agrees to all terms below by making any purchase from AE Generators website or store location.
Two Years Limited Warranty:
Two Years Limited Warranty, which includes new and refurbished products, covers telephone diagnosis and repair and replacement of defective parts for up to two years after you receive your generator. Our warranty also covers labor on the first service call within the first 30 days after you receive your machine. This warranty does not cover abuse or misuse or any item that is moved or repaired without authorization by AE Generators.
Product Set Up:
Please note that our generators require installation. We cannot be held responsible for any damage to items due to improper installation. In the event that installation is provided by AE Generators, we assume no responsibility for damage to the item or the premises in which the items is being delivered. This includes damage to walls, doors, doorways, flooring, and any other places where such damage might occur during delivery and installation.
Delivery Times:
AE Generators makes no guarantee, expressed or implied, on the delivery time of any generators sold. Any estimates given are subject to change and are dependent on time and method of payment and turnaround times of shipping companies.
Product Inspection:
We advise that you immediately unpack items upon receipt to inspect for any possible damage and to follow the directions posted on the product packaging. You must do this in the presence of the shipper and note any damage on the shipper’s paperwork. If any damage is present, you must also immediately contact us to make a report. Minor damage including small scratches and nicks may be present on the item and represent normal wear from product packaging and transit. This damage does not warrant refusal of delivery or a product return.
Drop-shipping and Consignment:
We reserve the right to furnish generators, new and refurbished, from third parties and have them delivered directly from these sources. Consignment sellers have the right to remain anonymous and silent parties to the sale. Any attempt to contact these sources will result in a final sale with no warranty (as-is).
Prices:
Prices published by us or quoted by our representatives may be changed at any time without notice. Due to fluctuating market conditions, written quotations expire automatically 24 hours from the date issued and subject to change or termination with verbal or written notice during that period. All quotations and prices are subject to adjustment on account of new specifications, modifications, quantities, shipment methods or other terms and conditions which are not part of the original price quotation.
Returns and Cancellations:
We make arrangements to prepare items for shipment as soon as they are ordered. Therefore, orders must be cancelled in writing via email to info@reliancegenerators.co.za within 24 hours of purchase to receive a full refund.
Legal Fees:
We have the right to collect from purchasers all reasonable costs and expenses incurred in collection of any sums owed by Purchaser and we shall not be obligated to make any further deliveries to Purchaser. Such reasonable costs and expenses shall include, but not be limited to, reasonable attorney’s fees.
AGREEMENT TO TERMS:
The purchaser (Buyer) confirms that they have read, and agrees to, all terms, conditions and store policies listed in this document.
The Purchaser (Buyer) agrees that this agreement and all transactions hereunder, or any dispute or controversy arising out of, relating to, or in connection with any purchase, transaction, agreement, or its interpretation, with AE Generators shall be governed by the laws of South Africa